I purchased a stove on 5/3/13.My sales person was very nice and professional.
I arranged for delivery on the next day I had off, on the 9th. I was called twice on the 8th to tell me I would be called between 7 and 9 am on the 9th to let me know what time window my stove would be delivered. At 10 am I called them. They don't have a delivery sheduled for me, in fact, didn't even have a stove for me.
We went back and forth about the day they would get delivery and then deliver it to me. Another 2 weeks went by, same stupidity. Finally, I got my stove...damaged. The delivery guys run to store and pulled the piece off the floor model come back and replace it, yeah delivery guys.
It is now 6/29/13 and I called for rebate. They "got my request" 2 weeks after I mailed it...they have the wrong address.
"It takes 8 to 10 weeks", "we have a lot to process", "we have the newest computer system" ....blah, blah, blah.The IRS has hundreds of millions of returns to process and get it done in less time....
Monetary Loss: $80.