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Recliner #11959159721 in fabric. Bought new recliner at Conn's 1-20-10.

Also bought the insurance for 48 months. It broke first week of July, 2010. Started trying to get Conn's to fix it 7-7-10. After numerous phone calls, we finally got someone out to take pictures.

After numerous phone calls, finally got someone out to fix it. He said it could not be fixed.

Today is 9-10-10 and after numerous phone calls, we have been told we have to pay another $100 in order to replace the same chair! No, not gonna happen!

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