State: Texas City: Dallas Clear all filters (25 of 669 reviews match)
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What horrendous customer service! I purchased a couch and chair from Conn's almost a month ago- accepting, but saddened that I would have to wait until January 23rd to receive them. On the 22nd, I received a phone call saying the delivery couldn't be fulfilled because...
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1.6
I didn't like
  • Delivery
  • First come first served
#777503
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I purchase a Washer machine on Sep. of last year 2014 with no interest rate for one year and I was advice by the sales representative that if not paid off by the 12 months I was going to be charged interest rate for the amount left in the purchases. I wanted to beat...
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1.0
I didn't like
  • Customer service after purchase
#717727
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I took off early from work for a delivery on a mattress we have purchased. Delivery time was between 10:45 & 1:45. Dispatch called and said they are about to pull up. They never showed up, I called to see what was going on and they said nobody was home. *** I...
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#692903
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Conns is a big rip off. The products are inferior. They lie on the credit terms. The customer service department and the credit department are rude and worthless. They harassed me at work! I always pay my bill but they seem to think it is ok to call my job and harass...
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2.2
I didn't like
  • Rude uneducated credit department phone jockeys
#681095
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Sucks I purchased 5000 worth of computers which are paid off almost and wanted to get a couch and they didn't approve me then they said I can do in house financing which I went there and it was only for 1000 and the couch was 1400. And way over priced . Then I said I...
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Anonymous
Anonymous

The reason that happen is either because of Credit are you are maxed out at that moment or your credit was and where they needed to be to get warm increase at the inhouse fina...

#664672
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cons without question is the worst company I've ever dealt with altered furniture back in December were the drivers came in damaged furniture while setting it up this is December 4 it is now February 16th they have yet to come out and make the repairs I have no...
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1.0
#596245
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Conns - Deceptive sales practice
I went in to Conn's in Dallas,TX, the Wheatland location. I purchased a laptop and a 75 inch Samsung Smart Tv. I told the Sales person, I wanted the tv with voice control and motion control. He assured me the 6350 series tv was what I needed, and sold me extra...
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2.5
#560534
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This is the worst customer service I've ever experienced. This problem has been going on over a week and I can't seem to get a single person to help. These appliances were supposed to be delivered Friday but the SalesRep did not include a stacking kit. So they had...
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Anonymous
Momma

I'm having a problem having them pick up a set of bunk beds. Called to ask to be returned 7-10-14. Got a call for a payment the next day, and re - explained my request. I was ...

#517138
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Back in Jan 2014, I had 3 separate accounts with Conns that were past due. I clld to make payment arrangements and the rep suggested that I combine 2 of the smaller accounts to reduce my payment which was fine. The 3rd, larger account would not be combined so we made...
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Anonymous
MrEddd

I was considering going there for a new recliner. After reading these comments I have changed my mind. Will buy it from American Furniture. I don't need their credit account a...

Anonymous
wronged in oklahoma

My husband I will never shop at Conns again. We called them in January to get the payoff balance on our account. We sent the amount they said we owed. PAID IN FILL RIGHT???? W...

#480140
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Purchased a dryer 10/28 which was delivered 11/7 - did not work. Spent all day getting another one delivered That Same Day-again it did not work. Reported the problem on Sunday 11/8 & again 11/9-which means it FAILED and was reported within 24 hours. Set up a...
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#466006
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