I bought a TV for around $2000 from Conns. My payments are $102 month.
I've been paying for about year. I decided I would pay it off. I looked on the website for the payoff amount. I got it, I mailed the check.
I notice my balance hasn't changed on the website. I called there customer service, they say they got my payment Feb 3rd. It's been over a month now, the problem is someone screwed up. It hasn't gone towards principle or even interest.
No one there knows what to do. I tried to explain it the girl on the phone. She said your interest free is over. I said I know that.
That is not what I am referring to. I said I can pay off my loan anytime I want and that I know I am paying interest. That is why I needed to look up the payoff amount from the there website.
That is what I paid. I think I need to get lawyer.
Product or Service Mentioned: Conns Electronics Leasing.
Reason of review: Poor customer service.