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Conns - Not Satisfied
Update by user Dec 28, 2020

Not resolved after 6 months.

Original review posted by user Dec 28, 2020
I have nothing but problems with Conns since I open this account. Calling Customer Services to IT. For the last 6 months I have been trying to get my on line fix so I can continue to make my payments When I call and talk with someone they...
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1 comment
#1982626

THINK BEFORE YOU BUY!

ID
#2355255 Review #2355255 is a subjective opinion of poster.
Location
Austin, Texas
Service
Conns Loan
Pros
  • Make promises
  • Intian contact
  • Quality service
Cons
  • False promises
  • Bad service and over charge when you use there financing
Preferred solution
Fix your problems.
New Reviewer

.. Furnitures that cost $2900 end up costing me almost $6000

Put to many extra prices for things that is unnecessary, If you buy two of the same item. Put separate maintenance fee. Should only been one. Costly insurance that I didn't need. Home insurance would have cover the furnitures.

User's recommendation: Run from Conn.

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ID
#2605377 Review #2605377 is a subjective opinion of poster.
Location
Mesquite, Texas
Loss
$2000
Preferred solution
Only write a review
New Reviewer

Make arrangements on my bill

I WAITING ON THE PHONE FOR A HOUR NO ONE ANSWER.I TRY AGAIN THE SAME THING.PLEASE I NEED TO TELL YOU ABOUT MY BILLS.
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ID
#2602952 Review #2602952 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

To get current on my account

All in all I greatly appreciate the way the conns department settled our account.It was not fully my fault and im back on track making payments.

User's recommendation: Have faith and patience no matter what your situation might be.

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ID
#2596017 Review #2596017 is a subjective opinion of poster.
Location
San Antonio, Texas

If you don't remove your credit bureau report

If Conns doesn't remove their constant reports to the credit companies im in a bankruptcy and you guys keep reporting it, if you dont remove asap my lawyer and i are suing it is a violation of the bankruptcy code!
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1 comment
#2021281

Why are you complaining? Isn’t your lawyer handling this?

ID
#2594218 Review #2594218 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Defective Leaking Washer/Damage to home

My washer was delivered today. And was left in my laundry room. I connected it to the water and it started washing clothes. The washer started leaking from under the washer and leaked all over my 2nd floor home. It wet all of my carpet and drywall and baseboard. It also flowed down into the garage area. I need someone to call me immediately. The sub floor is wet and Also the drywall is wet.

User's recommendation: Never buy from Conn's.

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ID
#2584701 Review #2584701 is a subjective opinion of poster.
Location
Raleigh, North Carolina
Loss
$30000
Preferred solution
Let the company propose a solution
New Reviewer

Not delivering when they said they would

Original review updated by user Jun 02, 2021
Ordered a love seat from local conns store in Burlington NC have paperwork that States a delivery date. Their warehouse and delivery department can't or won't deliver the item because the management did not finish everything on their end. Been trying to call the store and keep getting told we are to busy to deal with it at this time and they will call me back when they can. The salesman was great the management is the problem.

User's recommendation: Go somewhere else.

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ID
#2584597 Review #2584597 is a subjective opinion of poster.
Location
Burlington, North Carolina
Pros
  • Salesman was great
Cons
  • Management is terrible
Preferred solution
Let the company propose a solution

About how to get my rebate it keeps giving me the run around

I went to www.conns/ furniture cashback and it shows the 300 dollars rebate but when you click on it nothing happens Im just trying to get the 300 dollars cash back
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ID
#2579136 Review #2579136 is a subjective opinion of poster.
Location
Suffolk, Virginia
New Reviewer

BAD BAD BAD BAD SERVICE!!!

I HAVE PURCHASED OVER $8000.00 OF MERCHANDISE AND APPLIANCE. BAD BAD BAD SERVICE. I WOULD NOT TELL ANYONE ABOUT YOUR COMPANY IF THE FURNITURE WAS FREE! THE WAREHOUSE AND DELIVERY SERVICE IS A BIG JOKE! VERY UNHAPPY WITH YOUR COMPANY!!!!

User's recommendation: NEVER.

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ID
#2564131 Review #2564131 is a subjective opinion of poster.
Location
Austin, Texas
Preferred solution
Let the company propose a solution
New Reviewer

Your phone system is ridiculous

Automotive system is terrible, Simplify it.... it takes to long to make a payment.... your customer service is terrible... Used to happily use you for everything, will never use you again. Counting the days we pay off this account....

User's recommendation: *** Customer Service has drastically changed and they no longer give a damn. Maybe it’s Covid, but Conns is not the company it was 5 years ago...... can’t wait to make my final payment because I am over Conns and their services.....

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ID
#2563050 Review #2563050 is a subjective opinion of poster.
Location
Royse City, Texas
New Reviewer

Two orders taken online without letting me know.

Tried to order two Mattress. Only wanted one. But first didnt say it went through. So tired ordering another kind. Same thin. When call on my balance they both went through. Conns never told me the orders were placed. Pissed

User's recommendation: Don’t use web site. It sucks.

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ID
#2561264 Review #2561264 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer

Won't honor a warranty

I have a broken Frigidaire dishwasher which I bought from Conn's. It's been broken going on 3 months now and they have replaced every part at least twice. They refuse to give us a new one and this one can't be fixed.

User's recommendation: don't waste your money on warranties from Conn's they don't honor them.

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ID
#2556607 Review #2556607 is a subjective opinion of poster.
Preferred solution
A working dishwasher. They should honor the warranty.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Ready to Sue

Purchased washer 1/24/19, delivered 2/2019, 1st payment 3/19 1st Service call 5/19, serviced the required 3 times before July, 2019. I had the pool warranty I had purchased extra insurance and this stupid washer flooded my house causing $60,000+ in Damage!! 6875**** Complaints later, washer still in house! ENRAGED

User's recommendation: RUN FOR YOUR LIFE‼‼‼‼.

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ID
#2537477 Review #2537477 is a subjective opinion of poster.
Location
Borger, Texas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I want to settle my debt

I can't get no one to answer the phone I been calling for two days to handle my debt.would somebody please give me call back concerning this issue . 832-739-****

User's recommendation: Email them because they don't answer they phones.

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ID
#2534875 Review #2534875 is a subjective opinion of poster.
Location
Houston, Texas
Preferred solution
I would like to make a settlement with my account .

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Not helpful an very disappointing with Conns I will NOT recommend Conns to family and friends

Not helpful not recommend to friends and family Cry very unsatisfied could not assist in time of need of lost husband to COVID 19 back in December 2020
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ID
#2521907 Review #2521907 is a subjective opinion of poster.
New Reviewer

Death of customer

My mother passed and we asked for a replacement to one of stove top eye they order the part it was broken then we was told to be at the house for repair and no one should up I called for them to tell me there was roaches in the house so the cancel our warranty we never do business with your company again
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ID
#2505342 Review #2505342 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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