I have purchased lots of stuff from Conn's: Washer, Dryer, Refrigerator, Stove/Range, Kitchen Table/Chairs, Sofa&Loveseat, laptop, multiple headphones, HDTV, Surround System, and a Monster Blaster Boombox. ALL with service agreements/repair plans. The very first time,...Read more
- Sales associate
I didn't like
- Inability to present an agreeable resolution
NOT WORTH MY TIME. COMPLETLEY INCOMPETENT COMPANY AND REPS AS WELL. NO ONE GIVES A DAMN WHEN YOU COMPLAIN. THEYRE TO FOCUSED ON THE NEXT RAPE VICTIM. I, ME,ME,ME,ME HAVE BEEN CALLING AND CALLING AND CALLING THEM TO RESOLVE MY ISSUE REGARDING ACCOUNT. THEY CAN FAX OR...Read more
I didn't like
- Thier incopetence
I have been without a dryer for 2 months now. The dryer is a new purchase. Only used 5 times. Service has been out to the house 4 times now and it’s still not working. The service technicians do not know what they are doing. 2 days to get report from technicians. An...Read more
Conns - Worst place to spend hard earned money
Fridge stop working before a year of my purchase. Call service repair. They came one time (4/4/2018). Worst customer service. It is now 4/17/2018, and no one has called about this refrigerator and when they would have it fixed.
I made a purchase 04/07/18 I called that same day that a 2 year warranty was added to my purchase without me asking for it. I called and spoke to Adrian he assured me it would get removed. I showed up to conns store 04/14/18 to sign what I needed to sign to have it...Read more
I didn't like
- Anything about it
I spoke to store mgr about a warranty situation and once i mention i was tires that i was willing to take them to court he hung up on me and said he was a new store manager and had only been the 3 wks and he dis not care about anything that happen before it was none of...Read more
Conns - Ripp off on cons warranty
Bounght a electric range and 2yrs warranty for 150.00 when o finally came to request service they said that the crack on the range glass was considered cosmetic and they didnt cover cosmetic, between the mgr and the corp kept having me call back and forth untill mu insurance time expired and then after decline my refund because it was expired!!!!
Went to conns last month to get a refrigerator,aready had 2 accounts that was almost paid off,was told they could combine all 3 accounts and it would be cheaper, signed contract, then found out today they made a mistake, forgot to add in one account, wanted to rewrite...Read more
My washer is broke. Still under warranty. I call to schedule service for my washer. They can only service from 9 to 5 and only Tuesday or Wednesday in my area. I have to miss a day of work to wait on a technician, also they don’t give you a window of the arrival time....Read more
Very poor service dept do not show up when we have a appointment and show up when I do not have a appointment. Ms P and Ms H dot not return calls plus the two bosses in Houston will not return calls they all hide behind their messages. Will not do business with ever...Read more
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