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Updated by user Jan 10, 2019

Opened a claim with BBB - Conn's has refused to honor the warranty and now claims that although the furniture was not in "direct sunlight" the warranty does NOT cover cracking and peeling as they refer to it, so my question is... why did this occur, is the furniture defective? what would be any reason for the damage after 4 years?

Original review posted by user Dec 11, 2018

August 2018 called to report a claim with warranty for my Dec. 2014 purchase (couch set) with warranty, called to report peeling damage, Furnituregard took weeks to respond, had to follow up to get a repair guy out, he came, took pictures, indicated that he was surprised the furniture had lasted more than a year prior to peeling.

Furnituregard never called after inspection, so called them back, and after at least 45 minutes on the phone and being transferred, they said I had to call Conn's furniture store for the issue, called and was told to call 'furniture. I could hear the representative tell a co-worker, he's still holding... I got the run-around then was told that the damage was not covered due to direct sunlight. Impossible, my home is protected by sunscreens and that room does not allow direct sunlight.

I was refused the repair and provided a snip of the plan, which I replied to with several pictures of the inside and outside of the home of the room in question. I wasn't able to resolve my dispute, I questioned why the repair guy didn't take pictures to prove the damage was NOT a result of direct sunlight. No answer. I was robbed my right to a repair or replacement under the warranty plan.

The attached photos show the damage and the warranty's disclaimer of what qualifies on no.

2. Clearly they have failed to provide me with an replacement or response that defines their answer.

Reason of review: Warranty issue.

Monetary Loss: $1900.

Preferred solution: Full refund.

Location: 2820 W Chandler Blvd Ste 8, Chandler, AZ 85224, USA

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