Conns - Buyer Beware
Do not buy from Conn's they do not stand behind their products. I Bought a 1700 dollar tv after purchase it was broken between them Reboxing it and loading it into my truck.
They refuse to exchange it or have extended warranty purchased with tv repair it claiming physical damage even though they were the ones that handled it while I was told to go get my truck. Store manager Ian Byington is belittling and has zero interest in customer satisfaction or even being respectful and considerate. He was by far one of the worst retail managers I've ever delt with flat out told me it was fine when I left with it nothing he's going to do about it call customer service and see if they care because I don't.
When I told him I had an order of 2500 worth of furniture also and I would cancel it as well he simple said okay don't care. When I asked for the district managers number he said call customer service I'm done with you, and walked away.
Reason of review: Poor customer service.
Monetary Loss: $1700.
Preferred solution: Deliver product or service ordered.
Conns Pros: Price advertised.
Conns Cons: Refuse to honor warranty.
Location: 10143 E 71st St, Tulsa, OK 74133, USA
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Comments
Please avoid publishing any personal information and promotional content
Wow! that is a really bad experience next time if you have someone there record it all.