Conns
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Conns Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Conns has 1.8 star rating based on 625 customer reviews. Consumers are mostly dissatisfied.
75% of users would likely recommend Conns to a friend or colleague.
- Rating Distribution
Pros: Stores staff, Nightmare, Price advertised.
Cons: Customer service, Service or dishonesty, Customer service aftter purchase.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Conns has 1.8 star rating based on 625 customer reviews. Consumers are mostly dissatisfied.
75% of users would likely recommend Conns to a friend or colleague.
- Rating Distribution
Pros: Stores staff, Nightmare, Price advertised.
Cons: Customer service, Service or dishonesty, Customer service aftter purchase.Recent recommendations regarding this business are as follows: "avoid conns stores purchase online only", "Don’t buy", "The product is great installation dept not so much", "Make sure the economy and your income does not drop significantly so you can payoff your purchases", "Great Customer Service".
Most users want Conns to offer a solution to their issues.
Review authors value the most Location and Layout of Store. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Conns Reviews
"Installation dept never responded"
I purchased a Samsung over range microwave/convection oven online. Because of a family emergency i had to cancel the original installation. On Monday November...
"Should be 0"
Thank you for telling me over the phone that my item WAS in stock only for me to wait around for a week to get a tracking number, blow and behold, I never got...
Mcallen, Texas
Worst customer service ever.
I called conns home plus in Antioch Tn about a wall oven which was on their website for 2999.99 the person I spoke with Freda a salesperson explained there was a floor model available, and I could get a discount if I came in as it was a floor model with no box. I drove 45 minutes to the store and there was a unit there was blk not stainless which would be fine.
Furthermore, I was told the unit was 3199.00 which was higher than the new unit online which I knew I could get 10 percent off as it pops up when you are on their website. She said she needed to speak with the manger and would be back. Upon returning to me, she asked if I was going to purchase the warranty with the stove, I explained I had a contract with sears which covers everything in my home, and I did not need it. She told me the manger would not give me a discount unless I got this warranty which is about 600.00!!!
I was shocked and walked up to the counter to speak with the manger, I asked hey can I talk to you about the oven, he flat out said no.
I said if your busy I can wait and his response was no, he was angry and hostile with his demeanor and said no I'm not speaking with you period. I have never had this level of customer service and this manger should be fired for using deceptive sales tactics let alone his attitude towards a repeat customer
- Easy financing
- Deceptive sales tactics added fees which are not explained
Preferred solution: Apology
User's recommendation: avoid conns stores purchase online only
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Installation dept never responded
Company fixed the issue and I have been provided with apology. They refunded the cost if installation
On Monday November 20, i tried to arrange for another date for installation. I was on the phone for 3 hrs, talked to 5 different people was told someone would call me back. I never received a call. I arranged for a private company to install it.
It took him an hour to do the job, the day before Thanksgiving. I paid for Conn's to install and dispose of the old oven. Since i had to pay a private company to do the job i had contracted with Conn's, I feel I should get my $180.00 back. The microwave didn't come installation instructions or an owners manual so the installer had to improvise.
Love the oven itself.
The customer service on your internet sales side really needs improvement. A person shouldn't have to talk with more than one person to accomplish what the customer needs.
- Good selection of products
- Lousy customer service
Preferred solution: Price reduction
User's recommendation: The product is great installation dept not so much
Tucson, Arizona
Should be 0
Thank you for telling me over the phone that my item WAS in stock only for me to wait around for a week to get a tracking number, blow and behold, I never got a tracking number because the item was NOT in stock! Thank you for the miscommunication.
Now I wait for a refund for a very expensive item. I will have to do a charge back with my bank if the refund isn't processed. As usual with big business, they outsource to people you have a hard time understanding, and they also put you on 2 minute wait time over the phone.
Absolute aggravation. Drop-shipping isn't good for business, it's set up for failure.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Credit removal.
I have spoke to several people trying to have this account removed off of my report. I do not have any merchanise that belongs to Conn's nor do I have any intension of during business with you all again because I am an dissatified customer.
I would told 4 years ago that this would not appear on my report and it did. I was told that I would not be responsible for nothing else but that did not happen either. I have spoke to your supervisor in collections and customer service and nothing is being done to remove this.
I understand that I am one person out of a million but I need this removed from my report like it was promised that it would be done. Nothing is being done except for people lying to the consumer
Preferred solution: o balance removal from my credit report.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gonzales, Louisiana
Service
Products not reliable
Preferred solution: Repair
User's recommendation: Don’t buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Antonio, Texas
Return laptop
- Verity
- Distance from home
Preferred solution: Return laptop with no restocking fee
User's recommendation: Make sure the economy and your income does not drop significantly so you can payoff your purchases
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Harlingen, Texas
Invoice mix up and sharing personnel information
- Convenience
- Dishonest and misleading
Preferred solution: Full refund
User's recommendation: Be careful shopping at Conn's, They are dishonest. Better yet don,t shop at Conn's.
Can’t have the amount
Preferred solution: A receipt
I have had the absolutely worst experience ever with any company that I’ve worked with.
- No pros
Preferred solution: Nothing canceled my order! Totally screwed my family gathering plans
User's recommendation: DO NOT DO BUSINESS WITH THIS COMPANY
The microwave doesn't fit and they are going to charge me 15% to swap it out
- Name says it alll
- Name says it all
Preferred solution: Full refund
User's recommendation: stay away they suck
Doylestown, Pennsylvania
To resolve product issues.
User's recommendation: Great Customer Service
Crockett, Texas
Repair washer
User's recommendation: Ys I would recommend conns to others
Resolved: Delivery schedule
Preferred solution: Deliver product or service ordered
User's recommendation: DONT EVER DEAL WITH CONNS
Houston, Texas
Resolved: Status of refund
Company fixed the issue and I have been provided with apology. Apologize for the delay
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Antonio, Texas
Invoice mix up
User's recommendation: Be careful at Conn's, they are dishonest. Just don't shop there.
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Keep doing charge backs at your bank for valid purchases and you will be posting in six months how your bank just closed your account and is mailing you your money in 3-4 weeks. All with no notice. Any payments or checks scheduled will bounce and you will have issues getting another account.