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Back in Jan 2014, I had 3 separate accounts with Conns that were past due. I clld to make payment arrangements and the rep suggested that I combine 2 of the smaller accounts to reduce my payment which was fine.

The 3rd, larger account would not be combined so we made pymt arrangements of $225.15 to be deducted from my checking acct for Feb 21 and Mar 21 to catch me up. The following week I received the refinance contract and ALL 3 accounts had been combined even though that was not what I agreed to. I did not make a fuss bcuz it was better for me to only have 1 pymt of $172.XX due on Feb 27. I also made sure to ask that the 2 previous arrangements of $225.15 be cancelled since the refinance got me caught up AND my pymt was less than the $225.

I was truly shocked when on Feb 21 I got an email from Conns that they had still processed the previous pymnt arrangement of $225.15. I clld and had words with them and advised them that I would give them 2 business days to return the money and then I would file a fraud claim with my bank. This is just what I ended up having to do. Of course I am speaking to many different reps this last month and getting confirmation that there are NO other pymnts that will be taken out of my checking account.

Lo and behold, I get another email today that they have taken another $225.15 out of my account. What the ***? Every rep that I have spoken with including those at the Corporate level have swore up and down that there were no future pymnts that would be debited. Now I will have to file another fraud claim with my bank AND close this account.

This is horrible. CONNS is full of liars, scammers, deceivers, and people who are not very competent at their jobs. I have spoken to them almost daily in the last month about my refinancing.

I have been buying from them for 10 years and at this point I will no longer do business once these items are paid off. I am filing a complaint with the BBB and formally with their corporate office.

Monetary Loss: $225.

Location: Dallas, Texas

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Guest

I was considering going there for a new recliner. After reading these comments I have changed my mind.

Will buy it from American Furniture. I don't need their credit account as I will pay cash.

Guest

My husband I will never shop at Conns again. We called them in January to get the payoff balance on our account.

We sent the amount they said we owed. PAID IN FILL RIGHT???? WRONG!!!!!!! Here we are 5 months later and we get a call form Conns.

We still owe $94.85 for insurance that was included in the payments!!! They have called every day twice a day. I called them and asked why we hadn't received a letter, a bill, something to let us know we owed this money. Guess what??

YOU HAVE TO CALL THE INSURANCE COMPANY............. YOURSELF....to cancel this payment that was included in your monthly payment. Isn't that nice of them to let you know that!!!!!!!!!!!!!! They have lost good customers.

We will NEVER shop there again!!!!!!!!!

We have bought 2 refridgerators, a deep freeze , a washer and dryer and a stove. NOTHING ELSE FROM THEM................EVER

Guest

You got that right if your one day late they call your landline 8am and then at 8:01 they call cellphone and even if you talk about the account and need to pay in a day or 2 they call both lines non stop ! I consider this harassment !!!

So I've learned to ignore them and pay on due date or 2 days later cause they don't work with you even if you call them to make arrangements ! Plus I record all messages they leave on both lines to show how much and how late they call !

I will never purchase anything from these bullies!! :grin

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